Privacy Policy

This website

This website doesn’t ask you for any personal information, and it doesn’t use cookies, analytics or advertising trackers. Its fonts and images are served from this site, not from third parties.

Like any website, our hosting provider receives standard technical information when you visit, such as your IP address, your browser type and the page you asked for, so that it can deliver and protect the site.

Information you give us in the app

• Your account: your name, email address and password. Your password is stored only in hashed form, so we can’t read it. If you use a referral code, we keep it with your account.
• Sign in with Google: if you choose it, we receive your name, email address and profile picture from Google. We never receive your Google password.
• Your exam: the exam you are preparing for, and your exam date if you give it.
• What you write: messages to the AI Tutor, reports about a question, ratings, bookmarks and questions you create.

Information created as you study

• Each answer you give, whether it was correct and how long it took, and the practice sessions and simulations you take.
• What MedDO works out from those answers, such as your accuracy by topic, your study plan, your streaks and your badges.

Information from your device

• Notifications: if you allow them, a push notification token for your device.
• Free trials: identifiers for your device, stored in hashed form, which we keep together with your email address so that each person receives only one free trial.
• Purchases: if you buy a subscription in the app, the purchase is handled by the App Store or Google Play. We receive a purchase identifier and the status of your subscription, never your card details.

How we use your information

• To run your account and the app: your questions, sessions, progress and study plan.
• To answer your AI Tutor questions.
• To send you account emails, such as password resets, and notifications you have allowed.
• To make sure each person receives only one free trial, and to keep MedDO secure.
• To fix problems, including the question reports you send us.

We don’t sell your personal information, and we don’t use it for advertising. The app contains no advertising trackers.

Who else receives your information

We use service providers to run MedDO. Each one receives only what it needs for its part of the service:

• Hosting and database: the app runs on Render, and its database is hosted by MongoDB Atlas. Together they store the information described above.
• AI Tutor: when you send the AI Tutor a message, we send it to a third-party AI model provider together with the context it needs to answer: the question you are working on and your answer, your exam, your exam date and the days remaining, and a summary of your practice results.
• Email: an email delivery service sends account emails. It receives your email address and the content of the email.
• Sign-in: if you sign in with Google, the sign-in is handled by Google and by our sign-in service provider.
• Notifications: Expo’s push notification service, together with Apple or Google, delivers notifications to your device. They receive your push token and the notification.
• Payments: if you buy a subscription, the App Store or Google Play and our subscription management provider receive what they need to process and manage the purchase.
• Images: question images are served by Cloudinary. We don’t send Cloudinary any of your account or study information.

We may also disclose information when the law requires it, or when it is needed to protect the safety of MedDO’s users or of others.

How long we keep it, and deleting your account

We keep your information while you have an account.

To delete your account, email privacy@meddoapp.com from the address on your account. We will delete your account and your study history, and confirm when it is done. A few things are kept:

• Free-trial record: your email address and the hashed device identifiers described above, so that a deleted account can’t be used to restart a free trial. They are not linked to your study history.
• Question reports: if you reported a problem with a question, we keep the report but remove your name and email address from it.
• Backups: copies may remain in our backups for a limited time, until those backups are replaced.
• Legal obligations: anything the law requires us to keep.

Deleting your account doesn’t cancel an App Store or Google Play subscription. Cancel it in your store account first.

Your choices

You can ask us for a copy of your information, ask us to correct it or ask us to delete it by emailing privacy@meddoapp.com. You can turn notifications off at any time in your device’s settings.

Security

Information travels between the app and our servers over HTTPS, our database provider encrypts the data it stores, and passwords are stored only in hashed form. No system is perfectly secure, so we can’t promise that information will never be accessed without permission.

Children

MedDO is for people preparing for professional licensure exams. It is not directed at children under 13, and we don’t knowingly collect their information. If you believe a child under 13 has given us information, email privacy@meddoapp.com and we will delete it.

Changes to this policy

If we change this policy, we will update the date at the top of this page. If a change affects how we use information you have already given us, we will tell you in the app or by email before it takes effect.

Contact

Questions about your privacy: privacy@meddoapp.com.